Return and Refund Policy

We want you to love your order, but if something’s not right — we’ve got you covered!

Thank you for shopping with us! We want you to love your gloss and your experience.
Please read our return policy carefully before placing an order.

All Sales Are Final

Due to the nature of cosmetic and hygienic products, we cannot accept returns or exchanges on any lip glosses once they have been shipped.

This policy protects all customers and ensures every product you receive is brand new, unused, and safe.

Damaged, Missing, or Incorrect Items

If your order arrives damaged, missing items, or if you received the wrong product, please contact us within 48 hours of delivery.

Email: pinkhoneysupport@gmail.com

Please include:

First/Last name
Order number
A photo of the issue (if applicable)

We will happily replace or resend the correct item.

Order Cancellations

Orders can only be canceled within 12 hours of purchase if they have not shipped yet.
Once your order has been processed or shipped, it cannot be canceled or refunded.

Refunds (If Approved)

In special cases where a refund is approved (such as damaged or incorrect orders), refunds will be issued back to your original payment method within 3–7 business days.

Lost or Stolen Packages

We are not responsible for packages marked as delivered by the carrier.
If your package is lost or stolen, please file a claim with the shipping courier.

If you need help, feel free to contact us and we’ll guide you through it.

📌 Please Note:
ALL LIP GLOSSES are FINAL SALE for sanitary reasons and cannot be returned or exchanged after shipped.

To start a return:
Email us at pinkhoneysupport@gmail.com or use the contact form with your order number and the reason for your return.

Once your return is approved and received, we’ll issue your refund to the original payment method within 5–7 business days.